Mid Ohio Hearth Products – Warming Columbus, OH for Over 37 Years

These folks are well above "TOP SHELF"! The installers absolutely know their craft and when I needed service they were right here 55 miles away from their shop. My wife and I are here in front of our fireplace enjoying the project that could not have been done any better by anybody except God.

Bob and Rick did a wonderful job on my gas fireplace! I am so plleased with the final results. Thank you!

Excellent prompt service. Couldn't have asked for more. Chris does excellent work and very knowledgeable and will work with you. My build is still a work in progress, but I'm really happy that I chose Mid Ohio Hearth. The build is near completion. I've posted on Youtube a sequence of photo captures during the build process. Soon I will post a detailed design and construction of the entire process. Visit my YouTube channel below: https://youtu.be/3qcVqcAEDBo

11/8/23 ETA: Eric came to replace the pilot light and electronics. Seems to be working great so far. I had a superior gas fireplace installed in my new build 4 years ago. I called multiple times within the first couple years or so and had several service calls because our fireplace was starting but would constantly shut off and had trouble keeping the pilot light on. It was discovered that the fireplace installed was for propane but connected to natural gas. Bob was so nice about it and promptly ordered parts to convert it to a natural gas set up as it should have originally been. We have continued to have issues since with the fireplace not staying lit, the pilot light going out, and just trouble getting it to start with multiple attempts. Occasionally it will stay on for longer periods (even hours) before it shuts off. But a lot of the time it will take multiple times to start or shut off after 15 seconds or 2 minutes. It is definitely random at times. I really wasn’t able to use it much at all last winter because of the issues, but did not feel like dealing with it again until this year because I’ve been getting frustrated with the service calls not leading to any solution or improvement. It has been doing this the entire time we have had it, but they are reluctant to cover the costs to fix it since it’s been more than a year since install. All service calls were related to this except for one where we had a smell from a plastic toy my son shoved in the top part. It did not damage anything and was easily removed by Mid Ohio Hearth. I asked to run this by Bob since he was familiar with our situation, but was told he is retiring. I’m hoping Mid Ohio Hearth can thoroughly investigate the problem, make this right, and fix it for good.

A very good experience across the board. I dealt with Bob who was very helpfull and definitely went above and beyond to make sure I got what I needed. I highly recommend this company!